Ken Bator facilitated planning sessions for our Member Service Center (branch) Managers, which helped them better understand the Credit Union’s brand and how their role in maximizing the member experience creates the brand essence. During the planning sessions, Ken helped the Managers develop market-specific tactical growth plans. His sessions received rave reviews from the participants and their management.
Ken Bator facilitated a breakout session entitled ‘Branding the Experience’ at the NJ Credit Union League’s 76th Annual Meeting & Convention. I found Ken easy to work with, very energetic and based on the reaction of his session participants, I will definitely work with him again! Thanks Ken.