BRANDING, CULTURE BUILDING AND STRATEGIC PLANNING FOR YOUR BUSINESS

Keep ’em Coming Back – Getting Repeat Customers

Keep Em Coming Repeat CustomersWhether it’s through advertising, mailers, or GroupOn, promotions that bring new customers to your door can be great but what do you do to bring them back? A great experience is the first step to repeat business. Without it there’s probably little hope of a second visit.

However, also providing an incentive in the form of a loyalty program or coupon to return could be the icing on the cake to earning a new loyal customer.

After your business spends the resources to motivate new customers to walk through the door, how do you turn them into repeat customers?

  1. Provide an exceeds expectations experience.
  2. Provide an incentive through a loyalty program or coupon.
  3. One and two.
  4. We blindly hope they return.

If the answer is “4” we can help. Contact BTC at info@btcinc.net to learn how we can assist your unique business.

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