Whether it’s through advertising, mailers, or GroupOn, promotions that bring new customers to your door can be great but what do you do to bring them back? A great experience is the first step to repeat business. Without it there’s probably little hope of a second visit.
However, also providing an incentive in the form of a loyalty program or coupon to return could be the icing on the cake to earning a new loyal customer.
After your business spends the resources to motivate new customers to walk through the door, how do you turn them into repeat customers?
- Provide an exceeds expectations experience.
- Provide an incentive through a loyalty program or coupon.
- One and two.
- We blindly hope they return.
If the answer is “4” we can help. Contact BTC at firstname.lastname@example.org to learn how we can assist your unique business.