Bator Training & Consulting, Inc. (BTC) is a management consulting firm that focuses on aligning the Brand, Culture, and Strategy of service-based businesses. These are businesses where the customer or member experience is as or more important than the actual product.
BTC assists organizations that attract both discretionary and non-discretionary consumer spending. In other words, small businesses you visit for fun or because you want to like restaurants and those you have to patronize like a dentist’s office.
Here are some of the common industries BTC serves with its unique small business consulting services:
Health and Wellness
Home Repair and Remodel
Health Care Professionals and Providers
BTC’s services are not limited to these industry categories. Our B+C+S Formula applies to any business but particularly to those where the customer experience is critical to success.